Privacy policy
Privacy Policy (Australia)
Last updated: August 17, 2025
At The Aussie Pawdrobe, we operate this Australian online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers across Australia with a secure and curated shopping experience.
Our store is powered by Shopify, which enables us to deliver ecommerce services, process payments, and manage orders securely. This Privacy Policy explains how The Aussie Pawdrobe collects, uses, stores, and discloses personal information when you visit our website, make a purchase, or otherwise interact with our Services.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply with respect to the collection, use, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies or can reasonably be linked to an individual. This does not include anonymised or de-identified information.
Depending on how you interact with our Australian ecommerce store, we may collect the following categories of personal information, as permitted by applicable Australian privacy laws:
Contact Information
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Full name
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Billing and shipping address
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Email address
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Phone number
Financial & Payment Information
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Credit or debit card details
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Payment method and confirmation
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Transaction and order details
Account Information
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Username and password
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Account preferences and settings
Transaction Information
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Products viewed, added to cart, purchased, returned, or exchanged
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Order history
Communications
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Customer support enquiries
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Emails, messages, or other correspondence
Device & Usage Information
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IP address
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Browser and device type
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Website usage and interaction data
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you when you place an order, create an account, or contact us
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Automatically, through cookies and similar technologies when you browse our website
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From service providers, such as payment processors and shipping partners
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From third parties or partners, where permitted by law
How We Use Your Personal Information
We use personal information for the following purposes:
Providing & Improving Our Services
To:
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Process payments and fulfil orders across Australia
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Manage accounts and customer preferences
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Arrange shipping, returns, and exchanges
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Improve website performance and user experience
Marketing & Advertising
To:
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Send promotional emails or offers (where permitted)
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Display relevant advertising based on customer activity
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Promote products to Australian customers
You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
To:
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Protect customer accounts and transactions
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Detect and prevent fraudulent or unlawful activity
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Maintain the security of our Australian online store
Customer Support & Communication
To:
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Respond to enquiries
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Provide order updates
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Maintain our customer relationship
Legal & Compliance Purposes
To:
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Comply with Australian laws and regulations, including the Privacy Act 1988 (Cth)
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Respond to lawful requests from authorities
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Enforce our policies and terms
Disclosure of Personal Information
We may disclose personal information in the following circumstances:
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To Shopify and trusted service providers (payment processing, hosting, analytics, shipping)
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To marketing and advertising partners, in accordance with their privacy policies
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When required by law or legal process
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In connection with a business transaction such as a merger or sale
We do not sell personal information in violation of applicable Australian privacy laws.
Relationship with Shopify
Our Services are hosted on Shopify, which collects and processes personal information to support and improve ecommerce functionality. Information may be stored or processed outside Australia.
Shopify is responsible for certain data processing activities. For more information, please review the Shopify Consumer Privacy Policy via the Shopify Privacy Portal.
Third-Party Websites
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Data Security & Retention
We take reasonable steps to protect personal information. However, no online transmission or storage method is completely secure.
We retain personal information only as long as necessary to:
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Provide our Services
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Meet legal obligations
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Resolve disputes
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Enforce agreements
Your Privacy Rights
Depending on your location, including within Australia, you may have rights to:
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Access personal information we hold about you
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Request correction of inaccurate data
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Request deletion of personal information
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Opt out of marketing communications
Requests can be made using the contact details below. We may verify your identity before responding.
International Data Transfers
Personal information may be stored or processed outside Australia. Where required, we rely on recognised legal safeguards to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: