Shipping Policy (Australia)

Order Processing Time

All orders placed with The Aussie Pawdrobe, an Australian online store, are processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Shipping Locations

We currently ship within Australia only.

Estimated Delivery Times

After dispatch, estimated delivery times are:

• 5–7 business days within Australia

Delivery times may vary depending on your location, courier service, and local delivery conditions.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Order size

• Delivery location within Australia

From time to time, The Aussie Pawdrobe may offer free shipping promotions, which will be clearly displayed at checkout or on our website.

Order Tracking

All Australian orders include tracking.

Please allow 24–48 hours after dispatch for tracking information to become active and update within the courier’s system.

Delivery Delays

Delivery timeframes are estimates only and may be affected by:

• Courier or postal delays

• Weather conditions

• Public holidays or peak shopping periods

Once your order has been shipped, The Aussie Pawdrobe is not responsible for delays caused by third-party courier services.

Incorrect Address & Undeliverable Parcels

Please ensure your shipping address is correct before completing your purchase.

• We are not responsible for orders shipped to an incorrect address provided by the customer

• If an order is returned to us as undeliverable, the customer will be responsible for any reshipping fees

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us at:

info@theaussiepawdrobe.com.au
within 7 days of delivery

Please include:

• Your order number

• Photos of the damaged item or packaging (if applicable)

Our Australian customer support team will assist you as quickly as possible.